FAQs - Dallas Theater Center

You’ve got questions. We’ve got answers. Here are a few of the most common questions we get at Dallas Theater Center.


What time does the box office open?

– The box office is currently closed to the public. We can be reached over the phone at (214) 522-8499, Tuesday through Friday 10am-5pm & Saturday 1pm-6pm, or through email at ticketing@dallastheatercenter.org.

When does the lobby/house open prior to the performance?

– The lobby will open approximately 60 minutes prior to show time and House will open
approximately 30 minutes prior to show time.

What kind of drinks/concessions are available?

– We have a variety of alcoholic and non-alcoholic beverages at both of our theaters, as
well as common theater snacks.

What is the dress code?

– There is no dress code at the Dallas Theater Center. Theatergoers wear everything from
jeans to suits to the little black dress.

Can I bring a bag into theater?

– This depends on the theater your show is at. Upon entering the Wyly Theater, all
patrons will be subject to the same security screening process which includes
walk-through metal detectors and, in some cases, hand wands. In addition, all bags,
purses, blankets, and personal items are subject for inspection. Please prepare
accordingly; remove hats, jackets, and sunglasses and empty pockets of cell phones,
keys, wallets, and any other items prior to entering the metal detectors.Bags are
allowed in the theaters, subject to a security check. No weapons are allowed in the
theaters. The Kalita Theater does not have a security bag check; however, we do ask that
you leave weapons at home.


Where is the Lexus Silver parking garage located?

– It is located on Jack Evans Street, between the Wyly Theater and Moody Performance Hall. Parking is $18.00

How do I redeem my Lexus Silver ticket to use in the garage?

– The parking attendants will have the name associated with the purchase on file. You will pull up to the entrance, state your name, and the attendant will let you in.

Where is parking in the Kalita Humphreys Theater?

– There is parking around the theater that is free of charge. We recommend that you arrive early to find a good parking spot.


Can I buy tickets at the door?

– Yes! The box office opens 60 minutes before each show to sell available tickets.

– Standby Tickets are available in the event of a sold-out performance and are $50 for A Christmas Carol and $30-$35 for other musicals & additional performances. You will be seated in unfilled seats prior to the start of the performance at the discretion of House Management.Standby tickets can only be purchased in person 90 minutes prior to the show time.

What discounts are offered?

– Military Tickets = 10% at select performances (1 ticket per ID). ID required at venue.
– Student and Teacher Rush Tickets are available with proof of a school ID. The Rocky Horror Show, A Christmas Carol, and Disney’s The Little Mermaid are $25 each; I AM DELIVERED’T and Dial M for Murder are $20 each.

Do I need to buy a ticket for my infant?

– Every patron regardless of age must have a ticket.

How do I access my mobile tickets?

– You can access your tickets through the Dallas Theater Center Mobile App. The app is available for all smartphones through your app store. After downloading, You will login with the same email and password you used to purchase your tickets online. Your tickets should be on the homepage of the app between 15 minutes to a day after your purchase. If you do not remember your login information or if you have any issues, please call the box office at (214) 522- 8499

Are there any additional fees to my ticket?

– There is a $2.00 Facility Fee and a $8.00 Handling Fee per ticket. We do not wave the handling fees for orders made over the phone, in person, or through the website.

How do I exchange my tickets?

– Tickets can be exchanged over the phone to another date, subject to availability. Non-subscribers will be charged a $5.00 fee per ticket exchanged. Tickets can be exchanged up to 24 hours before the performance. Preferred and Standard subscribers can exchange up to 2 hours before the performance.

What is the refund policy?

– Tickets are non-refundable. Refunds are only offered in the case of a performance cancellation by the theater.

An emergency occurred and I cannot make my performance date. What are my options?

– Please send us an email at ticketing@dallastheatercenter.org or a call at (214) 522-8499. We understand that life happens, and we are more than willing to accommodate in the event of an emergency.

When should I arrive to pick up my tickets at Will Call?

– We recommend arriving at least 30 minutes prior to give you time to pick up your tickets and enjoy some refreshments.


What are the accessible seating options at the Wyly Theater/Kalita Theater?

– We have accessible seating options on every level of the Wyly/Kalita Theater. Please give us a call at (214) 522-8499 and we will find the best option for you.

Where can I get Assistive Listening Devices for the performance?

– Assistive Listening Devices are available through the House Manager. There is no charge for the devices but an ID is required and will be held by the House Manager until the device is returned. Feel free to visit the Box Office for further assistance.

What are sensory bags?

– Our sensory bags are designed to help sensory needs in both adults and children. The bag contains noise-reducing headphones, different types of fidget toys,a lanyard stating that the patron is feeling non-verbal, and a card that can be used to communicate. They are cleaned and sanitized after every performance. There is no charge for the bag but an ID is required (to be held at the Box Office) until the bag is returned. Learn more about our sensory bags at https://www.kulturecity.org/sensory-bags/.